Shipping and Returns

Shipping time frames:

Many of our items are wandmade to order and may take 5-7 business days to process.

Our owls transfer all parcels to USPS for delivery. Shipping time for domestic addresses will be anywhere from 2-7 business days depending on your location. International shipping time varies and may take several weeks.


Shipping rates:

Domestic orders totaling up to $50 ship for a flat rate of $6.00
Domestic orders between $50.00 and $74.00 ship for $8.00
Domestic orders totaling over $75.00 ship for free.

International Shipping:

We currently ship to Canada, United Kingdom and Australia. Shipping rates to Canada start at $18.00. Shipping to U.K. and Australia starts at $24.00. Typically, up to two items can be shipped at the starting rate depending on their total weight.
Phoenix and Jinx is not responsible for any custom fees or taxes incurred due to international import tax laws.
International shipping time varies and may take several weeks.

Return Policy:

We want you to be happy with your Phoenix and Jinx purchase! In general we do not accept returns, but if something is wrong with your order, please contact us within 72 hours of receipt. Click here to contact support.